Billing
Overview
The Palabra billing system operates on a credit-based model. Credits are charged per minute of usage, with rates varying by product type and subscription tier. Higher-tier plans unlock lower per-minute rates, giving you better value at scale.
Core Concepts
- Credits: The billing unit. Usage is rounded up to the nearest minute before charging.
- Products: Five product types, each with independent credit-per-minute rates — Desktop, Event, Broadcast, API, and Captions.
- Concurrent Sessions: Maximum number of simultaneous translation sessions. All plans support up to 50 concurrent sessions.
- Output Languages: Maximum output languages per session. All plans support up to 50 output languages.
- Voice Clones: Instant voice clone slots. All plans include 10 voice clone slots.
- Monthly Reload: Recurring plans automatically refresh credits each billing cycle.
Subscription Plans
| Plan | Credits Granted | Recurring |
|---|---|---|
| Pro Monthly | 150 | Yes |
| Scale Monthly | 900 | Yes |
| Business Monthly | 3,500 | Yes |
| Pro Yearly | 1,800 | Yes |
| Scale Yearly | 10,800 | Yes |
| Business Yearly | 42,000 | Yes |
| Enterprise | Custom | No |
All plans include: 50 concurrent sessions, 50 output languages, 10 voice clones.
Per-Product Credit Rates
Credit cost per minute of usage, by product and plan tier:
| Plan Tier | Desktop | Event | Broadcast | API | Captions |
|---|---|---|---|---|---|
| Pro | 0.5 | 2.5 | 1.34 | 0.5 | 0.17 |
| Scale | 0.42 | 2.17 | 1.17 | 0.42 | 0.12 |
| Business | 0.34 | 1.67 | 1.00 | 0.34 | 0.09 |
| Enterprise | 0.30 | 1.50 | 0.90 | 0.30 | 0.05 |
Higher tiers get lower per-minute rates, meaning your credits go further.
Plan Details
Pro
Entry-level paid plan available in monthly and yearly billing cycles. Suited for individuals and small teams with regular translation needs.
Scale
Mid-tier plan with reduced per-minute rates across all products. Available in monthly and yearly billing cycles. Designed for growing teams that need more capacity and better unit economics.
Business
High-volume plan with the best self-service rates. Available in monthly and yearly billing cycles. Built for organizations with significant translation workloads.
Enterprise
Fully customizable plan with the lowest per-minute rates. Credit grants and terms are configured by our sales team to match your organization's specific requirements.
Upgrading & Downgrading
- Upgrade or downgrade your plan anytime through your account dashboard.
- New credits are granted immediately on plan change.
- Enterprise transitions require contacting our sales team.
- You can check your current balance via the account balance endpoint.
Ready to Get Started?
Contact Us
Ready to switch plans or need a custom Enterprise solution?
Sales Team: sales@palabra.com Support: support@palabra.com